What kinds of services are you willing to consume separately?
+9
Ian Chen
Lin_Chen
MaoHung_Wang
Lu_Song
Sean_Huang
Frank_Ho
Jamie_Tang
MH_Huang
Erin_Lo
13 posters
Marketing Management Forum :: Online Forum IV (2010/4/12) - Topic: Concept: Customer Reactions to Service Separation
Page 1 of 1
What kinds of services are you willing to consume separately?
Just like the study said, perhaps we could make a similar research in our class.
Let’s rank the service we wish to consume separately
from 1(means more willingness) to 10(means less willingness).
services are as follows:
Goods, internet banking, insurance, entertainment , information, education,
freight transport, repair/maintenance, consulting, laundry and cleaning
And don't forget to state your reasons.
Let’s rank the service we wish to consume separately
from 1(means more willingness) to 10(means less willingness).
services are as follows:
Goods, internet banking, insurance, entertainment , information, education,
freight transport, repair/maintenance, consulting, laundry and cleaning
And don't forget to state your reasons.
Last edited by Erin_Lo on Tue Apr 13, 2010 12:03 am; edited 1 time in total
Erin_Lo- 注冊日期 : 2010-03-08
Re: What kinds of services are you willing to consume separately?
1. goods
2. laundry and cleaning
3. freight transport
4. internet banking
5. repair/maintenance
6. insurance
7. information
8. education
9. consulting
10 entertainment
2. laundry and cleaning
3. freight transport
4. internet banking
5. repair/maintenance
6. insurance
7. information
8. education
9. consulting
10 entertainment
MH_Huang- 注冊日期 : 2010-02-20
Re: What kinds of services are you willing to consume separately?
1. Laundry and cleaning
2. Freight Transport
3. Goods
4. Repair/maintenance
5. Internet Banking
6. Information
7. Insurance
8. Education
9. Entertainment
10. Consulting
2. Freight Transport
3. Goods
4. Repair/maintenance
5. Internet Banking
6. Information
7. Insurance
8. Education
9. Entertainment
10. Consulting
Jamie_Tang- 注冊日期 : 2010-03-01
Re: What kinds of services are you willing to consume separately?
1. goods
2. entertainment
3 .information
4. laundry and cleaning
5..freight transport
6. repair/maintenance
7. education
8. insurance
9. internet banking
10.consulting
2. entertainment
3 .information
4. laundry and cleaning
5..freight transport
6. repair/maintenance
7. education
8. insurance
9. internet banking
10.consulting
Frank_Ho- 注冊日期 : 2010-03-07
Re: What kinds of services are you willing to consume separately?
1.laundry and cleaning
2.freight transport
----------------------
3.internet banking
4.repair/maintenance
5.Goods
----------------------
6.insurance
7.information
8.entertainment
9.education
10.consulting
2.freight transport
----------------------
3.internet banking
4.repair/maintenance
5.Goods
----------------------
6.insurance
7.information
8.entertainment
9.education
10.consulting
Sean_Huang- 注冊日期 : 2010-03-03
Re: What kinds of services are you willing to consume separately?
1. goods
2. freight transport
3. repair/maintenance
4. laundry and cleaning
5. insurance
6. information
7. internet banking
8. entertainment
9. education
10 consulting
2. freight transport
3. repair/maintenance
4. laundry and cleaning
5. insurance
6. information
7. internet banking
8. entertainment
9. education
10 consulting
Lu_Song- 注冊日期 : 2010-02-25
Re: What kinds of services are you willing to consume separately?
1.goods
2.repair/maintenance
3.information
4.laundry and cleaning
5.insurance
6.freight transport
7.internet band
8.entertainment
9.education
10.consulting
2.repair/maintenance
3.information
4.laundry and cleaning
5.insurance
6.freight transport
7.internet band
8.entertainment
9.education
10.consulting
MaoHung_Wang- 注冊日期 : 2010-03-07
Re: What kinds of services are you willing to consume separately?
can you explain a little about the reasons for the services which you ranked as 1 and 10 ?
Erin_Lo- 注冊日期 : 2010-03-08
Re: What kinds of services are you willing to consume separately?
1. goods - I purchase things from online very often, even clothes and other things people would typically prefer to try on. Also because I don't have a car with me at school, I have to shop online if I need/want something.
2. repair/maintenance - I feel completely at ease dropping off my laptop, or whatever needs repair at the maintenance shop.
3. laundry & cleaning - Same as above..
4. freight transport - I sell things online sometimes, and it is more convenient to print out my own shipping label and leave the package at my door for the mailman to pick up.
5. internet banking - I use internet banking only to check my balance and pay for purchases (paypal), but it is convenient. And I know others who use internet banking to pay bills and such - which I would if I had bills to pay for.
6. insurance - If I were purchasing insurance, depending on the kind, I would prefer to buy it in person.
7. entertainment - Watching concerts via streaming video is no fun! :p
8. information
9. education - I am a visual learner and would not do well on online classes. Also, being in an actual classroom I can learn from classmates and develop a positive relationship with the professor.
10. consulting :- If I were seeing a therapist, I definitely would want to talk to him/her face-to-face and not via internet...that'd be weird!
2. repair/maintenance - I feel completely at ease dropping off my laptop, or whatever needs repair at the maintenance shop.
3. laundry & cleaning - Same as above..
4. freight transport - I sell things online sometimes, and it is more convenient to print out my own shipping label and leave the package at my door for the mailman to pick up.
5. internet banking - I use internet banking only to check my balance and pay for purchases (paypal), but it is convenient. And I know others who use internet banking to pay bills and such - which I would if I had bills to pay for.
6. insurance - If I were purchasing insurance, depending on the kind, I would prefer to buy it in person.
7. entertainment - Watching concerts via streaming video is no fun! :p
8. information
9. education - I am a visual learner and would not do well on online classes. Also, being in an actual classroom I can learn from classmates and develop a positive relationship with the professor.
10. consulting :- If I were seeing a therapist, I definitely would want to talk to him/her face-to-face and not via internet...that'd be weird!
Last edited by Lin_Chen on Mon Apr 12, 2010 11:00 pm; edited 1 time in total
Lin_Chen- 注冊日期 : 2010-03-04
Re: What kinds of services are you willing to consume separately?
1. internet banking
2. insurance
3. Goods
4. repair/maintenance
5. laundry and cleaning
6. freight transport
7. information
8. education
9. consulting
10. entertainment
2. insurance
3. Goods
4. repair/maintenance
5. laundry and cleaning
6. freight transport
7. information
8. education
9. consulting
10. entertainment
Ian Chen- 注冊日期 : 2010-03-07
Re: What kinds of services are you willing to consume separately?
1: internet banking
2: laundry and cleaning
3: Goods
4: repair
5: freight transport
6 : insurance
7: educatio
8: consulting
9: information
10: entertainment
2: laundry and cleaning
3: Goods
4: repair
5: freight transport
6 : insurance
7: educatio
8: consulting
9: information
10: entertainment
camille_girard- 注冊日期 : 2010-03-02
Re: What kinds of services are you willing to consume separately?
1. internet banking - I trust it and it's convenient compared to doing it on paper
2. repair/maintenance - I don't need to see somebody repairing my laptop as I trust their ability to do that
3. laundry and cleaning - same as above
4. freight transport - ..
5. goods - I would like to see what I buy, however that depends on the type of product
6. insurance - buying in person is better for me, as you can ask everything you want to
7. information - same as above
8. entertainment
9. education - it's better to be with people to share opinions and such
10 consulting - speaks for itself I guess.. I want to get answers to all my questions in an effective way
2. repair/maintenance - I don't need to see somebody repairing my laptop as I trust their ability to do that
3. laundry and cleaning - same as above
4. freight transport - ..
5. goods - I would like to see what I buy, however that depends on the type of product
6. insurance - buying in person is better for me, as you can ask everything you want to
7. information - same as above
8. entertainment
9. education - it's better to be with people to share opinions and such
10 consulting - speaks for itself I guess.. I want to get answers to all my questions in an effective way
Eva_Berends- 注冊日期 : 2010-02-26
年齡 : 34
Re: What kinds of services are you willing to consume separately?
1. freight transport
2. goods
3. laundry and cleaning
4. freight transport
5. internet banking
6. repair/maintenance
7. insurance
8. education
9. information
10. consulting
10 entertainment
2. goods
3. laundry and cleaning
4. freight transport
5. internet banking
6. repair/maintenance
7. insurance
8. education
9. information
10. consulting
10 entertainment
chiaying_lin- 注冊日期 : 2010-03-08
Re: What kinds of services are you willing to consume separately?
1. goods
2. internet banking
3. freight transport
4. laundry and cleaning
5. information
6. repair/maintenance
7. insurance
8. entertainment
9. education
10.consulting
2. internet banking
3. freight transport
4. laundry and cleaning
5. information
6. repair/maintenance
7. insurance
8. entertainment
9. education
10.consulting
Nemo_Kuo- 注冊日期 : 2010-03-07
Re: What kinds of services are you willing to consume separately?
on second thought....
1. laundry and cleaning
2. goods
3. freight transport
4. internet banking
5. repair/maintenance
6. insurance
7. education
8. information
9. consulting
10 entertainment
1. laundry and cleaning
2. goods
3. freight transport
4. internet banking
5. repair/maintenance
6. insurance
7. education
8. information
9. consulting
10 entertainment
chiaying_lin- 注冊日期 : 2010-03-08
Re: What kinds of services are you willing to consume separately?
1. goods
2. laundry and cleaning
3. freight transport
4. internet banking
5. repair/maintenance
7. information
6. insurance
8. education
9. consulting
10 entertainment
2. laundry and cleaning
3. freight transport
4. internet banking
5. repair/maintenance
7. information
6. insurance
8. education
9. consulting
10 entertainment
Erin_Lo- 注冊日期 : 2010-03-08
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Marketing Management Forum :: Online Forum IV (2010/4/12) - Topic: Concept: Customer Reactions to Service Separation
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